Imprint

Duty to inform according to §5 E-Commerce Act, §14 Company Code, §63 Trade Regulation Act and duty to disclose according to §25 Media Act.

ESAeurope + PSDeurope + VFBB
Dr. Beate Pottmann-Knapp
Wörthersee Süduferstrasse 181,
9082 Maria Wörth,
AUSTRIA

Object of the association: Services for Emotional Support Dogs, Psychiatric Service Dogs as projects of the VFBB (Association for Bonding and Relationship between Humans and Animals) as well as the associated human/animal partner teams.

Tel.: +43 664 9654601
E-mail: service@esa-europe.eu as well as service@psd-europe.eu

Club number:
ZVR number: 464014981

Professional title: psychotherapist, psychological counseling
State of award: AUSTRIA
Year founded: 2015

Source: Created with the imprint generator of adsimple.at in cooperation with wallentin.cc

EU Dispute Resolution

In accordance with the Regulation on Online Dispute Resolution in Consumer Matters (ODR Regulation), we would like to inform you about the online dispute resolution platform (OS platform).
Consumers have the option of submitting complaints to the European Commission’s online dispute resolution platform at http://ec.europa.eu/odr?tid=121221900. You will find the necessary contact details above in our imprint.

However, we would like to point out that we are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Liability for the contents of this website

We are constantly developing the content of this website and strive to provide accurate and up-to-date information. Unfortunately, we cannot assume any liability for the correctness of all contents on this website, especially for those provided by third parties.

If you notice problematic or illegal content, we ask you to contact us immediately, you will find the contact details in the imprint. We will examine such information very seriously, as we are in no way interested in violating existing copyrights or other rights.

Liability for links on this website

Our website may contain links to other websites, for the content of which we are not responsible. According to § 17 ECG, we are not liable for linked websites, as we had and have no knowledge of illegal activities, we have not noticed any such illegalities so far and we would remove links immediately if we became aware of any illegalities.

If you notice illegal links on our website, please contact us, you will find the contact details in the imprint.

Copyright notice

All contents of this website (images, photos, texts, videos) are subject to copyright. If necessary, we will legally pursue the unauthorized use of parts of the content of our site.

If you find any content on this website that infringes copyright, please contact us, as it is not our intention to infringe such rights either consciously or unconsciously.

Picture credits

The images, photos and graphics on this website are protected by copyright.

The image rights are held by the following photographers and companies:

PSDeurope, ESAeurope, VFBB (Burkhard Knapp, Beate Pottmann-Knapp, Andreas Winkel, who provided ESAeurope with photos and content for further use free of charge.
In addition, we use freely accessible photos from the platform https://www.pexels.com

Privacy policy

Privacy

We have written this privacy statement (version 12/13/2019-121221900) to explain to you, in accordance with the requirements of the General Data Protection Regulation (EU) 2016/679, what information we collect, how we use data and what decision-making options you have as a visitor to this website.

Unfortunately, it is in the nature of things that these explanations sound very technical, but we have tried to describe the most important things as simply and clearly as possible when creating them.

Automatic data storage

Nowadays, when you visit websites, certain information is automatically created and stored, including on this website.

When you visit our website as you are doing right now, our web server (computer on which this website is stored) automatically stores data such as

the address (URL) of the accessed web page
Browser and browser version
the operating system used
the address (URL) of the previously visited page (referrer URL)
the hostname and IP address of the device from which access is made
Date and time

in files (web server log files).

As a rule, web server log files are stored for two weeks and then automatically deleted. We do not pass on this data, but we cannot exclude the possibility that this data may be viewed in the event of unlawful conduct.

Cookies

Our website uses HTTP cookies to store user-specific data.
Below we explain what cookies are and why they are used so that you can better understand the following privacy policy.

What exactly are cookies?

Whenever you browse the Internet, you use a browser. Well-known browsers include Chrome, Safari, Firefox, Internet Explorer, and Microsoft Edge. Most web pages store small text files in your browser. These files are called cookies.

One thing cannot be denied: Cookies are really useful little helpers. Almost all websites use cookies. More precisely, they are HTTP cookies, as there are other cookies for other applications. HTTP cookies are small files that are stored on your computer by our website. These cookie files are automatically placed in the cookie folder, effectively the “brain” of your browser. A cookie consists of a name and a value. When defining a cookie, one or more attributes must also be specified.

Cookies store certain user data about you, such as language or personal page settings. When you return to our site, your browser transmits the “user-related” information back to our site. Thanks to cookies, our website knows who you are and offers you the setting you are used to. In some browsers, each cookie has its own file; in others, such as Firefox, all cookies are stored in a single file.

There are both first-party cookies and third-party cookies. First-party cookies are created directly by our site, third-party cookies are created by partner websites (e.g. Google Analytics). Each cookie must be evaluated individually, as each cookie stores different data. The expiration time of a cookie also varies from a few minutes to a few years. Cookies are not software programs and do not contain viruses, Trojans or other “pests”. Cookies also cannot access information from your PC.

For example, cookie data can look like this:

Name: _ga
Wert: GA1.2.1326744211.152121221900-9
Intended use: differentiation of website visitors
Expiration date: after 2 years

A browser should be able to support these minimum sizes:

At least 4096 bytes per cookie
At least 50 cookies per domain
At least 3000 cookies in total

What are the types of cookies?

The question of which cookies we use in particular depends on the services used and is clarified in the following sections of the privacy policy. At this point, we would like to briefly discuss the different types of HTTP cookies.

We can distinguish 4 types of cookies:

Essential cookies
These cookies are necessary to ensure basic functions of the website. For example, it needs these cookies when a user adds a product to the shopping cart, then continues surfing on other pages and only later goes to the checkout. These cookies do not delete the shopping cart even if the user closes his browser window.

Purposeful cookies
These cookies collect information about user behavior and whether the user receives any error messages. In addition, these cookies are also used to measure the loading time and the behavior of the website with different browsers.

Targeted cookies
These cookies provide a better user experience. For example, entered locations, font sizes or form data are saved.

Advertising cookies
These cookies are also called targeting cookies. They are used to deliver customized advertising to the user. This can be very convenient, but also very annoying.

Usually, when you visit a website for the first time, you are asked which of these cookie types you want to allow. And of course, this decision is also stored in a cookie.

How can I delete cookies?

How and whether you want to use cookies, you decide. Regardless of which service or website the cookies come from, you always have the option to delete, disable or only partially allow cookies. For example, you can block third-party cookies, but allow all other cookies.

If you want to determine which cookies have been stored in your browser, if you want to change or delete cookie settings, you can find this in your browser settings:

Chrome: Delete, enable and manage cookies in Chrome

Safari: Managing cookies and website data with Safari

Firefox: Delete cookies to remove data that websites have placed on your computer

Internet Explorer: Delete and manage cookies

Microsoft Edge: Delete and manage cookies

If you generally do not want cookies, you can set up your browser so that it always informs you when a cookie is to be set. Thus, for each individual cookie, you can decide whether to allow the cookie or not. The procedure varies depending on the browser. The best way is to search for the instructions in Google using the search term “delete cookies Chrome” or “disable cookies Chrome” in case of a Chrome browser.

What about my privacy?

The so-called “Cookie Guidelines” have been in place since 2009. It states that the storage of cookies requires the consent of the from you. Within the EU countries, however, there are still very different reactions to these directives. In Austria, however, this directive was implemented in § 96 para. 3 of the Telecommunications Act (TKG).

If you want to know more about cookies and are not afraid of technical documentation, we recommend https://tools.ietf.org/html/rfc6265, the Internet Engineering Task Force (IETF) Request for Comments called “HTTP State Management Mechanism”.

Storage of personal data

Personal data that you transmit to us electronically on this website, such as name, e-mail address, address or other personal information in the context of submitting a form or comments on the blog, will be used by us together with the time and IP address only for the purpose stated in each case, kept secure and not disclosed to third parties.

We thus use your personal data only for communication with those visitors who expressly request contact and for the processing of the services and products offered on this website. We do not disclose your personal data without your consent, but we cannot exclude the possibility that this data may be viewed in the event of unlawful conduct.

If you send us personal data by e-mail – thus away from this website – we cannot guarantee secure transmission and protection of your data. We recommend that you never send confidential data by e-mail without encryption.

Rights under the General Data Protection Regulation

According to the provisions of the GDPR and the Austrian Data Protection Act (DSG), you are generally entitled to the following rights:

Right of rectification (Article 16 GDPR)
Right to erasure (“right to be forgotten”) (Article 17 GDPR)
Right to restriction of processing (Article 18 DSGVO)
Right to notification – obligation to notify in connection with the rectification or erasure of personal data or the restriction of processing (Article 19 GDPR)
Right to data portability (Article 20 GDPR)
Right to object (Article 21 GDPR)
Right not to be subject to a decision based solely on automated processing, including profiling (Article 22 GDPR)

If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been violated in any way, you may lodge a complaint with the supervisory authority, which in Austria is the data protection authority, whose website can be found at https://www.dsb.gv.at/.

Evaluation of visitor behavior

In the following privacy policy, we inform you whether and how we evaluate data from your visit to this website. The evaluation of the collected data is usually anonymous and we cannot infer your person from your behavior on this website.

You can find out more about how to object to this analysis of visit data in the following data protection declaration.

TLS encryption with https

We use https to transmit data tap-proof on the Internet (data protection by design of technology Article 25(1) DSGVO). By using TLS (Transport Layer Security), an encryption protocol for secure data transmission on the Internet, we can ensure the protection of confidential data. You can recognize the use of this data transmission protection by the small lock symbol at the top left of the browser and the use of the https scheme (instead of http) as part of our Internet address.

Newsletter Privacy Policy

When you sign up for our newsletter, you submit the above personal information and give us the right to contact you by email. We use the data stored as part of the registration for the newsletter exclusively for our newsletter and do not pass them on.

If you unsubscribe from the newsletter – you will find the link for this at the bottom of each newsletter – we will delete all data that was stored with the subscription to the newsletter.

MailChimp Privacy Policy

We send newsletters with MailChimp and use functions of the newsletter service MailChimp of the company The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA on this website to collect newsletter registrations.

General information about MailChimp

Rocket Science Group LLC (MailChimp) maintains online platforms that enable our users to stay in touch with their subscribers, primarily via email. They allow users to upload email addresses and other subscriber profile information, such as name, physical address, and other demographic information, to the MailChimp database. This information is used to send emails and enable the use of certain other MailChimp features for these users. In accordance with its published privacy policy, MailChimp shares some information with third-party vendors to provide and support the services MailChimp offers to users. MailChimp also shares some information with third-party advertising partners to better understand users’ needs and interests in order to provide more relevant content and targeted advertising to those users and other users.

Newsletter subscription

If you sign up for our newsletter on our website, the data entered will be stored by MailChimp.

Deletion of your data

You can withdraw your consent to receive our newsletter at any time within the received email by clicking on the link at the bottom. If you have unsubscribed by clicking on the unsubscribe link, your data will be deleted from MailChimp.

Newsletter evaluation

When you receive a newsletter via MailChimp, information such as IP address, browser type and email program is stored to give us information about the performance of our newsletter. MailChimp can determine whether the email has arrived, whether it has been opened and whether links have been clicked on by means of the images called web beacons integrated in the HTML emails (details can be found at https://kb.mailchimp.com/reports/about-open-tracking). All this information is stored on MailChimp’s servers, not on this website.

MailChimp is an active participant in the EU-U.S. Privacy Shield Framework, which governs the accurate and secure transfer of personal data. For more information, visit https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG. You can find out more about MailChimp’s use of cookies at https://mailchimp.com/legal/cookies/, and information about data protection at MailChimp (Privacy) can be found at https://mailchimp.com/legal/privacy/.

MailChimp order data processing contract

We have concluded an order data processing agreement (Data Processing Addendum) with MailChimp. This contract serves to safeguard your personal data and ensures that MailChimp adheres to the applicable data protection regulations and does not pass on your personal data to third parties.

For more information on this contract, visit http://mailchimp.com/legal/forms/data-processing-agreement/.

Google Fonts Local Privacy Policy

On our website we use Google Fonts from Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). We have embedded the Google fonts locally, i.e. on our web server – not on Google’s servers. This means that there is no connection to Google servers and therefore no data transfer or storage.

What are Google Fonts?

Google Fonts used to be called Google Web Fonts. This is an interactive directory of over 800 fonts provided free of charge by Google LLC. With Google Fonts, you could use fonts without uploading them to your own server. But to prevent any information transfer to Google servers in this regard, we have downloaded the fonts to our server. In this way, we act in a privacy compliant manner and do not send any data to Google Fonts.

Unlike other web fonts, Google allows us unlimited access to all fonts. So we can access an unlimited sea of fonts and get the most out of our website. For more on Google Fonts and other issues, visit https://developers.google.com/fonts/faq?tid=121221900.

Google Maps Privacy Policy

We use Google Maps of the company Google Inc. on our website. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). Google Maps allows us to better show you locations and thus customize our service to your needs. By using Google Maps, data is transmitted to Google and stored on Google servers. Here we will now go into more detail about what Google Maps is, why we use this Google service, what data is stored and how you can prevent this.

What is Google Maps?

Google Maps is an Internet mapping service provided by Google Inc. Google Maps lets you find exact locations of cities, landmarks, accommodations, or businesses online using a PC, tablet, or app. When companies are represented on Google My Business, other information about the company is displayed in addition to the location. To display directions, map sections of a location can be embedded into a website using HTML code. Google Maps shows the earth’s surface as a street map or as an aerial or satellite image. Thanks to the Street View images and the high-quality satellite images, very accurate representations are possible.

Why do we use Google Maps on our website?

All of our efforts on this site are aimed at providing you with a useful and meaningful time on our website. By integrating Google Maps, we can provide you with the most important information about various locations. You can see at a glance where we are located. The directions will always show you the best or fastest way to get to us. You can access the route for routes by car, public transport, on foot or by bike. For us, providing Google Maps is part of our customer service.

What data is stored by Google Maps?

In order for Google Maps to fully provide their service, the company must collect and store data from you. These include the search terms entered, your IP address and also the latitude or longitude coordinates. If you use the route planner function, the entered start address is also saved. However, this data storage happens on Google Maps websites. We can only inform you about this, but cannot influence it. Since we have integrated Google Maps into our website, Google sets at least one cookie (name: NID) in your browser. This cookie stores data about your user behavior. Google uses this data primarily to optimize its own services and to provide individual, personalized advertising for you.

The following cookie is set in your browser due to the integration of Google Maps:

Name: NID
Wert: 188=h26c1Ktha7fCQTx8rXgLyATyITJ121221900-5
Purpose: NID is used by Google to customize ads to your Google search. With the help of the cookie, Google “remembers” your most frequently entered search queries or your previous interaction with ads. This way you will always get customized ads. The cookie contains a unique ID that Google uses to collect your personal preferences for advertising purposes.
Expiration date: after 6 months

Note: We can not guarantee completeness in the information of the stored data. Especially when using cookies, changes can never be ruled out. In order to identify the cookie NID, a separate test page was created, where only Google Maps was integrated.

How long and where is the data stored?

Google servers are located in data centers around the world. However, most of the servers are located in America. For this reason, your data is also increasingly stored in the USA. You can find out exactly where Google’s data centers are located here: https://www.google.com/about/datacenters/inside/locations/?hl=de

Google distributes the data on various data carriers. This means that the data can be retrieved more quickly and is better protected against any attempts at manipulation. Each data center also has special emergency programs. For example, if there are problems with Google’s hardware or a natural disaster cripples the servers, the data will pretty much remain protected anyway.

Google stores some data for a set period of time. For other data, Google only offers the option to delete it manually. The Company also anonymizes information (such as advertising data) in server logs by removing a portion of the IP address and cookie information after 9 and18 months deletes.

How can I delete my data or prevent data storage?

With the automatic deletion of location and activity data introduced in 2019, location and web/app activity information will be stored for either 3 or 18 months, depending on your decision, and then deleted. Moreover, you can also delete this data from the history manually at any time via the Google account. If you want to completely prevent your location tracking, you need to pause the “Web and App Activity” section in Google Account. Click “Data and personalization” and then click the “Activity setting” option. Here you can switch the activities on or off.

In your browser, you can also deactivate, delete or manage individual cookies. Depending on which browser you use, this always works slightly differently. The following instructions show how to manage cookies in your browser:

Chrome: Delete, enable and manage cookies in Chrome

Safari: Managing cookies and website data with Safari

Firefox: Delete cookies to remove data that websites have placed on your computer

Internet Explorer: Delete and manage cookies

Microsoft Edge: Delete and manage cookies

Google is an active participant in the EU-U.S. Privacy Shield Framework, which governs the accurate and secure transfer of personal data. For more information, visit https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG. If you would like to learn more about Google’s data processing, we recommend that you read the company’s in-house privacy policy at https://policies.google.com/privacy?hl=de.

Google Analytics Privacy Policy

We use Google Analytics from Google LLC (1600 Amphitheatre Parkway Mountain View, CA 94043, USA) on this website to statistically analyze visitor data. Google Analytics uses target-oriented cookies for this purpose.

Cookies from Google Analytics

_ga
- Expiration time: 2 years
- Usage: differentiation of website visitors
- Example value: GA1.2.1326744211.1521221900
_gid
- Expiration time: 24 hours
- Usage: differentiation of website visitors
- Example value: GA1.2.1687193234.1521221900
_gat_gtag_UA_
- Expiration time: 1 minute
- Usage: Used to throttle the demand rate. When Google Analytics is deployed via Google Tag Manager, this cookie is named _dc_gtm_ .
- Example value: 1

For more information on terms of use and data privacy, please visit http://www.google.com/analytics/terms/de.html or https://support.google.com/analytics/answer/6004245?hl=de.

Pseudonymization

Our concern in terms of the GDPR is the improvement of our offer and our web presence. Since the privacy of our users is important to us, the user data is pseudonymized.

Deactivation of data collection by Google Analytics

Using the browser add-on to disable Google Analytics JavaScript (ga.js, analytics.js, dc.js), website visitors can prevent Google Analytics from using their data.

You can prevent the collection of the data generated by the cookie and related to your use of the website to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

Google Analytics reports on demographic characteristics and interests

We have turned on promotional reporting features in Google Analytics. The Demographic Characteristics and Interests reports include information on age, gender, and interests. This allows us – without being able to assign this data to individual persons – to get a better picture of our users. You can learn more about the advertising features at https://support.google.com/analytics/answer/3450482?hl=de_AT&utm_id=ad.

You can stop the use of the activities and information of your Google account under “Advertising settings” on https://adssettings.google.com/authenticated via checkbox.

Google Analytics Data Processing Addendum

We have entered into a direct customer agreement with Google for the use of Google Analytics by accepting the “Data Processing Addendum” in Google Analytics.

You can find more about the data processing addendum for Google Analytics here: https://support.google.com/analytics/answer/3379636?hl=de&utm_id=ad

Embedded Social Media Elements Privacy Policy

We incorporate elements of social media services on our website to display images, videos and text.
By visiting pages that display these elements, data is transmitted from your browser to the respective social media service and stored there. We do not have access to this data.
The following links will take you to the pages of the respective social media services where it is explained how they handle your data:

Instagram Privacy Policy: https://help.instagram.com/519522125107875
For YouTube, the Google privacy policy applies: https://policies.google.com/privacy?hl=de
Facebook Data Policy: https://www.facebook.com/about/privacy
Twitter Privacy Policy: https://twitter.com/de/privacy

Facebook privacy policy

We use selected Facebook tools from Facebook on our website. Facebook is a social media network of the company Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland. With the help of these tools, we can offer you and people who are interested in our products and services the best possible offer. In the following, we provide an overview of the various Facebook tools, what data is sent to Facebook and how you can delete this data.

What are Facebook tools?

Among many other products, Facebook also offers the so-called “Facebook Business Tools”. This is the official name of Facebook. However, since the term is hardly known, we decided to just call them Facebook tools. Among them are:

Facebook Pixel
social plug-ins (such as the “Like” or “Share” button)
Facebook Login
Account Kit
APIs (Application Programming Interface)
SDKs (collection of programming tools)
Platform integrations
Plugins
Codes
Specifications
Documentations
Technologies and services

Through these tools, Facebook extends services and has the ability to obtain information about user activity outside of Facebook.

Why do we use Facebook tools on our website?

We only want to show our services and products to people who are really interested in them. With the help of advertisements (Facebook Ads), we can reach exactly these people. However, in order to show users suitable advertising, Facebook needs information about people’s wishes and needs. This provides the company with information about user behavior (and contact information) on our website. As a result, Facebook collects better user data and can show interested people the appropriate ads about our products or services. The tools thus enable customized advertising campaigns on Facebook.

Facebook calls data about your behavior on our website “event data”. These are also used for measurement and analysis services. Facebook can thus generate “campaign reports” on our behalf about the impact of our advertising campaigns. Furthermore, through analytics we get a better insight into how you use our services, website or products. As a result, we use some of these tools to optimize your user experience on our website. For example, you can use the social plug-ins to share content on our site directly on Facebook.

What data is stored by Facebook tools?

By using individual Facebook tools, personal data (customer data) may be sent to Facebook. Depending on the tools used, customer data such as name, address, phone number and IP address can be sent.

Facebook uses this information to match the data with their own data it has from you (if you are a Facebook member). Before customer data is transmitted to Facebook, a so-called “hashing” takes place. This means that a data set of any size is transformed into a string. This also serves to encrypt data.

In addition to contact data, “event data” is also transmitted. “Event Data” means that information we receive about you on our website. For example, which subpages you visit or which products you buy from us. Facebook does not share the information it receives with third parties (such as advertisers) unless the company has explicit permission or is legally required to do so. “Event data” can also be associated with contact data. This allows Facebook to offer better personalized advertising. After the aforementioned matching process, Facebook deletes the contact data again.

In order to deliver ads in an optimized manner, Facebook only uses event data when it has been aggregated with other data (collected by Facebook in other ways). Facebook also uses this event data for security, safety, development, and research purposes. Much of this data is transferred to Facebook via cookies. Cookies are small text files used to store data or information in browsers. Depending on the tools you use and whether you are a Facebook member, different numbers of cookies are created in your browser. In the descriptions of the individual Facebook tools, we go into more detail about individual Facebook cookies. General information about the use of Facebook cookies can also be found at https://www.facebook.com/policies/cookies.

How long and where is the data stored?

Basically, Facebook stores data until it is no longer needed for its own services and Facebook products. Facebook has servers located all over the world where your data is stored. However, customer data is deleted within 48 hours after it has been compared with the user’s own data.

How can I delete my data or prevent data storage?

In accordance with the Basic Data Protection Regulation, you have the right to information, correction, transferability and deletion of your data.

A complete deletion of the data only occurs if you delete your Facebook account completely. And this is how deleting your Facebook account works:

1) Click Settings on the right side of Facebook.

2) Then click “Your Facebook information” in the left column.

3) Now click “Deactivation and deletion”.

4) Now select “Delete account” and then click “Next and delete account”.

5) Now enter your password, click “Next” and then click “Delete account”.

The storage of data that Facebook receives via our site takes place, among other things, via cookies (e.g. for social plugins). In your browser, you can disable, delete or manage individual or all cookies. Depending on which browser you use, this works in different ways. The following instructions show how to manage cookies in your browser:

Chrome: Delete, enable and manage cookies in Chrome

Safari: Managing cookies and website data with Safari

Firefox: Delete cookies to remove data that websites have placed on your computer

Internet Explorer: Delete and manage cookies

Microsoft Edge: Delete and manage cookies

Facebook is an active participant in the EU-U.S. Privacy Shield Framework, which governs the accurate and secure transfer of personal data. For more information, visit https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG. We hope we have provided you with the most important information about the use and data processing by Facebook tools. If you want to learn more about how Facebook uses your data, we recommend that you read the data policy at https://www.facebook.com/about/privacy/update.

YouTube privacy policy

We have included YouTube videos on our website. This way we can present you interesting videos directly on our site. YouTube is a video portal that has been a subsidiary of Google LLC since 2006. The video portal is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you call up a page on our website that has a YouTube video embedded, your browser automatically connects to the servers of YouTube or Google. In the process, various data are transferred (depending on the settings). Google is responsible for all data processing and Google’s data protection therefore also applies.

In the following, we would like to explain in more detail what data is processed, why we have embedded YouTube videos and how you can manage or delete your data.

What is YouTube?

On YouTube, users can watch, rate, comment and upload videos themselves for free. Over the last few years, YouTube has become one of the most important social media channels in the world. In order for us to display videos on our website, YouTube provides a snippet of code that we have embedded on our site.

Why do we use YouTube videos on our website?

YouTube is the video platform with the most visitors and the best content. We are committed to providing you with the best possible user experience on our website. And of course, interesting videos must not be missing. With the help of our embedded videos, we provide you with further helpful content in addition to our texts and images. In addition, our website will be found more easily on the Google search engine due to the embedded videos. Also, when we run ads through Google Ads, Google – thanks to the data it collects – can really only show those ads to people who are interested in what we have to offer.

What data is stored by YouTube?

As soon as you visit one of our pages that has a YouTube video embedded, YouTube sets at least one cookie that stores your IP address and our URL. If you are logged into your YouTube account, YouTube can assign your interactions on our website to your profile, usually with the help of cookies. This includes data such as session duration, bounce rate, approximate location, technical information such as browser type, screen resolution or your internet service provider. Other data may include contact information, any ratings, sharing content via social media, or adding to your favorites on YouTube.

If you are not signed into a Google Account or YouTube account, Google stores data with a unique identifier associated with your device, browser, or app. For example, your preferred language setting is retained. But a lot of interaction data can’t be stored because fewer cookies are set.

In the following list we show cookies that were set in a test in the browser. On the one hand, we show cookies that are set without a logged-in YouTube account. On the other hand, we show cookies that are set with logged in account. The list cannot claim to be complete because user data always depends on the interactions on YouTube.

Name: YSC
Value: b9-CV6ojI5Y121221900-1
Purpose: This cookie registers a unique ID to store statistics of the viewed video.
Expiration date: after end of session

Name: PREF
Value: f1=50000000
Purpose: This cookie also registers your unique ID. Google gets statistics about how you use YouTube videos on our website through PREF.
Expiration date: after 8 months

Name: GPS
Value: 1
Purpose: This cookie registers your unique ID on mobile devices to track GPS location.
Expiration date: after 30 minutes

Name: VISITOR_INFO1_LIVE
Value: 95Chz8bagyU
Purpose: This cookie tries to estimate the user’s bandwidth on our web pages (with embedded YouTube video).
Expiration date: after 8 months

Other cookies that are set when you are logged in with your YouTube account:

Name: APISID
Wert: zILlvClZSkqGsSwI/AU1aZI6HY7121221900-
Purpose: This cookie is used to create a profile about your interests. The data is used for personalized advertisements.
Expiration date: after 2 years

Name: CONSENT
Value: YES+AT.com+20150628-20-0
Purpose: The cookie stores the status of a user’s consent to the use of various services provided by Google. CONSENT is also used for security, to check users and protect user data from unauthorized attacks.
Expiration date: after 19 years

Name: HSID
Value: AcRwpgUik9Dveht0I
Purpose: This cookie is used to create a profile about your interests. This data helps to display personalized advertising.
Expiration date: after 2 years

Name: LOGIN_INFO
Value: AFmmF2swRQIhALl6aL…
Purpose: This cookie stores information about your login details.
Expiration date: after 2 years

Name: SAPISID
Value: 7oaPxoG-pZsJuuF5/AnUdDUIsJ9iJz2vdM
Purpose: This cookie works by uniquely identifying your browser and device. It is used to create a profile about your interests.
Expiration date: after 2 years

Name: SID
Value: oQfNKjAsI121221900-
Purpose: This cookie stores your Google Account ID and your last login time in digitally signed and encrypted form.
Expiration date: after 2 years

Name: SIDCC
Value: AN0-TYuqub2JOcDTyL
Purpose: This cookie stores information about how you use the website and what advertisements you may have seen before visiting our site.
Expiration date: after 3 months

How long and where is the data stored?

The data that YouTube receives from you and processes are stored on Google servers. Most of these servers are located in America. Go to https://www.google.com/about/datacenters/inside/locations/?hl=de to see exactly where Google data centers are located. Your data is distributed on the servers. This means that the data can be retrieved more quickly and is better protected against manipulation.

Google stores the collected data for different lengths of time. Some data you can delete at any time, others are automatically deleted after a limited time and still others are stored by Google for a longer period of time. Some data (such as items from “My Activity”, photos or documents, products) stored in your Google Account will remain until you delete them. Even if you are not logged into a Google account, you can delete some data associated with your device, browser, or app.

How can I delete my data or prevent data storage?

Basically, you can delete data in Google Account manually. With the automatic deletion feature of location and activity data introduced in 2019, information will be stored depending on your decision – either 3 or 18 months and then deleted.

Whether or not you have a Google account, you can configure your browser to delete or disable cookies from Google. Depending on which browser you use, this works in different ways. The following instructions show how to manage cookies in your browser:

Chrome: Delete, enable and manage cookies in Chrome

Safari: Managing cookies and website data with Safari

Firefox: Delete cookies to remove data that websites have placed on your computer

Internet Explorer: Delete and manage cookies

Microsoft Edge: Delete and manage cookies

If you generally do not want cookies, you can set up your browser so that it always informs you when a cookie is to be set. Thus, for each individual cookie, you can decide whether to allow it or not. Since YouTube is a subsidiary of Google, there is a common privacy policy. If you would like to learn more about how we handle your data, we recommend that you read the privacy policy at https://policies.google.com/privacy?hl=de.

YouTube Subscribe Button Privacy Policy

We have installed the YouTube Subscribe button on our website. You can usually recognize the button by the classic YouTube logo. The logo shows the words “Subscribe” or “YouTube” in white letters against a red background, with the white “Play” icon to the left. The button can also be displayed in a different design.

Our YouTube channel always offers you funny, interesting or exciting videos. With the built-in “Subscribe” button, you can subscribe to our channel directly from our website and do not need to go to the YouTube website specifically. In this way, we want to make it as easy as possible for you to access our comprehensive content. Please note that YouTube may store and process data about you as a result.

When you see a built-in subscribe button on our site, YouTube – according to Google – sets at least one cookie. This cookie stores your IP address and our URL. YouTube can also learn information about your browser, your approximate location, and your default language this way. In our test, the following four cookies were set without being logged into YouTube:

Name: YSC
Value: b9-CV6ojI51221900Y
Purpose: This cookie registers a unique ID to store statistics of the viewed video.
Expiration date: after end of session

Name: GPS
Value: 1
Purpose: This cookie registers your unique ID on mobile devices to track GPS location.
Expiration date: after 30 minutes

Name: VISITOR_INFO1_LIVE
Value: 12122190095Chz8bagyU
Purpose: This cookie tries to estimate the user’s bandwidth on our web pages (with embedded YouTube video).
Expiration date: after 8 months

Note: These cookies were set after a test and cannot claim to be complete.

If you are logged into your YouTube account, YouTube can store many of your actions/interactions on our website using cookies and associate them with your YouTube account. For example, YouTube receives information about how long you surf our site, what type of browser you use, what screen resolution you prefer, or what actions you perform.

YouTube uses this data on the one hand to improve its own services and offers, and on the other hand to provide analyses and statistics for advertisers (who use Google Ads).

SoundCloud Privacy Policy

We use features of the social media network SoundCloud of the company SoundCloud Limited, Rheinsberger Str. 76/77, 10115 Berlin, Germany on our website.
By using the SoundCloud functions such as playing music, data (IP address, browser data, date and time, cookies) are transmitted to SoundCloud, stored and evaluated.
If you have a SoundCloud account and are logged in, this data will be associated with your personal account and the data stored in it.
The privacy policy, what information SoundCloud collects and how they use it can be found at https://soundcloud.com/pages/privacy.

Amazon Affiliate Program Privacy Policy

We are participants in the Amazon affiliate program which allows the placement of Amazon ads and affiliate links on websites. This placement of Amazon advertising generates an advertising fee.
In order to be able to track the origin of orders, Amazon uses cookies.
The data controller within the meaning of data protection laws is Amazon Europe Core S.à.r.l., Amazon EU S.à.r.l, Amazon Services Europe S.à.r.l. and Amazon Media EU S.à.r.l., all four located 5, Rue Plaetis, L-2338 Luxembourg, and Amazon Instant Video Germany GmbH, Domagkstr. 28, 80807 Munich. Amazon Deutschland Services GmbH, Marcel-Breuer-Str. 12, 80807 Munich, Germany, acts as data processor on their behalf.
The privacy policy, what information Amazon collects and how they use it can be found at https://www.amazon.de/gp/help/customer/display.html/ref=footer_privacy?ie=UTF8&nodeId=3312401.

Source: Created with the privacy generator of Content Marketing AdSimple in cooperation with augenlaserinfo.com

ESA Lost & Found Chip – deposited data

Our Lost & Found NFC chip contains personal data, such as the name, address, phone number of the ESA customer. The corresponding chips also point to a corresponding Lost & Found page in our website. For due cause we must point out that crawlers used by Internet search engines can read data and then report it in the search results.

We try to avoid this by prohibiting web crawling on the respective pages, but we cannot guarantee that this instruction will be taken into account. We therefore discuss the data stored in the chip with the respective client before creating the chip. Furthermore, we do not disclose the exact address of our customers, so that a person who wants to contact a dog registered with us can only reach the dog owner by phone.

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